Welcome to XenServer Support
XenServer technical support is available to our licensed customers, across the globe. We work with our customers to ensure business continuity and support mission critical operations. Our effective technical support team possesses deep technical expertise and experience, and is setup to respond swiftly to customer reported issues and identify resolutions rapidly.
Maintenance offerings for XenServer
To be eligible for Technical Support on XenServer
- Obtain a XenServer 8.4 socket licence. Citrix customers, see Leverage XenServer for Citrix workloads
- Ensure you are able to login to your account, contact Customer Service for general enquiries, account maintenance, licensing and renewals
- When needed, open or view Technical Support cases
XenServer is supported for any workload. While XenServer is extensively tested and optimized with Citrix workloads, non-Citrix workloads are supported. However, you should conduct your own testing to ensure XenServer performs as expected.
Learn more about the Citrix-specific optimizations here: Citrix and XenServer.
Product matrix
| Product | Version | Language | NSC | EOS | EOM & EOL | Notes |
|---|---|---|---|---|---|---|
| XenServer | 8.4 | EN | 03-26-2024 | 06-03-2024 | 11-30-2028 | XenServer specific licence required |
XenServer is now available as part of a Citrix subscription. More information available here.
Maintenance offering
Available support
- Standard: Web & phone; Call back service; English only support
Response times
- Severity 1: 24 x 7 x 365 response within 30 minutes
- Severity 2: 2 business hours*
- Severity 3: 8 business hours*
- Severity 4: 8 business hours*
* See Worldwide Service Agreement for XenServer for definition of business hours and full details on the maintenance offering.
More information
Get started with XenServer